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Please note that the following translation in English is explanatory only to help non-French speaking customers understand the broad meaning of our general terms and conditions. In case of a legal dispute, only the French version is vaid. French law also applies in any case.
The general terms and conditions apply to any sale of products sold by Les Petites Tailleuses (SIRET number : 88027905400022) on the website www.lespetitestailleuses.fr.
As required by French law in the French Consumer Code, the “Code de la consommation”, the terms are accessible any time to the Buyer of on our website at https://lespetitestailleuses.fr/en/pages/conditions-generales-de-vente.
No order can be placed by the Buyer without accepting these terms, which prevail over all other conditions, except those expressly accepted by the Seller.
The Seller reserves the right to modify these conditions at any time. The terms and conditions applicable at that time are those in effect at the date of payment of the order. The Seller also ensures that their acceptance is clear: when placing an order, the Buyer has to click on the bow entitled “I have read and I accept the terms and conditions”. By ticking this box, the Buyer confirms he/she has read the terms and that he/she accepts them without reservation.
Orders are automatically recorded by the website. These records only will establish proof of all the transactions.
When an order is placed by the Buyer, an email is sent to the address he/she gave during the order process. This email officially confirms the sale. The information given by the Buyer during the order process is under his/her responsibility as to its accuracy.
Les Petites Tailleuses reserves the right to cancel any order from a Buyer with whom there is a dispute regarding the payment of a previous order.
The only valid currency on www.lespetitestailleuses.fr is euro (€ EUR).
Euro prices are firm, excluding taxes (VAT not applicable article 293 B of the CGI). For physical products (clothing), they do not take into account shipping costs which will be charged in addition and specified to the Buyer during the final validation of the order. For digital products (patterns), there are no extra fees, except for the possible fees charged by the Buyer’s bank, for which Les Petites Tailleuses is not responsible.
The Seller reserves the right to modify its prices.
The final price is the one that appears on the order confirmation.
Les Petites tailleuses only accepts upfront payments, made by the means provided on the website.
The sewing patterns conceived by Les Petites Tailleuses are only sold in a dematerialized format. When an order is complete, the Buyer receives an email with a link he/she should follow to download the ordered products. These are zip files containing pdf files.
By accepting the general conditions of sale, the Buyer agrees not to share either the link or the files he/she has purchased, to any person, whether for free or for payment. The sewing patterns he/she has bought are exclusively for his/her own personal use.
We will do our best to ship the order as soon as possible from the day of receipt of payment (between 2 and 21 days). The delivery is sent to the address given by the Buyer when ordering. This one is carried out by La Poste (Colissimo) with a tracking number. An email will be sent to the Buyer with the tracking number once the order is shipped. The delivery time may vary according to the number of orders in progress.
Les Petites Tailleuses declines any responsibility in case of delay in delivery due to the postal services, as well as in case of loss of the ordered products. Any anomaly concerning the delivery must be notified to Les Petites Tailleuses the same day of the reception, or at the latest the first working day following the reception.
Duties fees are to be paid by the Buyer, whatever the country of importation. They are not listed on our website.
According to French law (Consumer code, section 6, clause L221-28), the sale of digital content on an immaterial support is in no case concerned by the right of withdrawal, insofar as the Buyer acknowledges renouncing this right.
Given the digital nature of the products, and the impossibility for the Buyer to guarantee the return to the Seller and/or the deletion of any occurence of the purchased and downloaded files on his/her own computer equipment, the Buyer acknowledges that he/she waives his/her right of withdrawal as he/she downloads the purchased products.
However, if the Buyer wishes to cancel and obtain a refund of his/her order, and it’s established that he/she has not proceeded to any download, he/she may contact the customer service via the contact form available at www.lespetitestailleuses.fr/contact. Under these conditions, the Buyer has 14 days to do this, in line with French law.
For physical products (clothing), the buyer has a period of 7 working days to return the ordered item if it does not give him full satisfaction. After this period, we will not be able to offer a refund or an exchange. The quality of each item is checked before shipping.
To make an exchange or a return, write to us at contact@lespetitestailleuses.fr. For an item to be returned or exchanged, it must be unused and in the same condition as you received it. It must not be worn, washed or stained. It must be returned in the original packaging. This does not apply to custom sizes, which cannot be refunded. Upon receipt of your item, we will send you an email to inform you if the item can be returned and/or refunded. Please note, however, that order shipping and return shipping costs are not refundable. If your return request is approved, your refund will be processed as soon as possible.
Les Petites Tailleuses can’t be held responsible, under any circumstances, for any damages of any kind which may arise due to a person using the products incorrectly. The Buyer is the only one responsible for the files received, and cannot ask for their replacement if he/she loses or accidentally deletes the files.
Les Petites Tailleuses is a French company, and French law is the only applicable law.
For any dispute or claim, the Buyer should first refer to Les Petites Tailleuses. In the event that an amicable solution is not reached, the Buyer should seek legal action.
Les Petites Tailleuses cannot be held responsible for the non-respect of laws or legal provisions in force in other countries than France. Its responsibility is limited to the amount paid by the customer, in line with French law.
Only the French version of these terms are valid. The English translation is here for information only.
The information needed to place an order can only be transferred to contractual partners in order to guarantee the correct roll-out of the order. They are kept in complete security, and will not be transferred, sold or exchanged to anyone for commercial or advertising purposes.
You can access and correct your personal information at any time. Please feel free to contact us if you need any help with this issue.
The website www.lespetitestailleuses.fr is protected by an SSL certificate, which encrypts all the information transmitted between the Buyer’s device and the website.
The entire content of the site www.lespetitestailleuses.fr and the products sold are protected by copyright. This concerns the texts, icons, images, products... This list is neither restrictive nor exhaustive. The reuse of diffusion of the contents is strictly forbidden without the authorization of the Seller, except for the sharing on social networks, as long as les Petites Tailleuses is clearly credited and identifiable.
Any attempt to fraudulently use the brand, its content or its products, is punishable by law and will result in legal action.
The products (physical and digital) sold by Les Petites Tailleuses are strictly reserved for the personal use of the Buyer. Any commercial use, such as the resale of the patterns, the sale of garments made from these patterns, or the use of these patterns for sewing or dressmaking classes, is not allowed. Unauthorized copying, reproduction or circulation of Les Petites Tailleuses sewing patterns, be it free of charge or for profit, for commercial or private use, material or online, is strictly forbidden.
The website www.lespetitestailleuses.fr is edited by Les Petites Tailleuses (SIRET number: 88027905400022).
The editor can be reached by email at contact@lespetitestailleuses.fr.
The European Commission allows consumers to resolve disputes online on one of its platforms, in accordance with Art. 14 of paragr. 1 of the RLL.
The platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR) acts as a site where consumers can try to settle out-of-court disputes arising from the purchase of goods or services online.
All rights reserved – 2021, October 14th.